So you have a problematic situation in your organisation….
First of all, do you have a problem or a problematic situation? Do you understand the difference? Well it all depends on your perspective.
With a problem, there is usually an understanding that there is a solution, a right or wrong, this way or another. A problem is there to be solved.
A problematic situation on the other hand takes on a different perspective.
Rather than a solution, it is believed that there are different ways of doing something. There is an understanding that if we were to change one part of the situation, there will be effects across other situations.
Problematical situations are present in complex, messy environments and require a different way of thinking to fully appreciate them; systems thinking.